Prepare for Your Visit - James A. Haley Veterans’ Hospital - Tampa, Florida
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James A. Haley Veterans’ Hospital - Tampa, Florida

 

Prepare for Your Visit

Prepare for a visit: Everyone entering our facilities is screened, and visitors are limited. Face coverings are mandatory: we encourage you to bring your own, or you can use one we provide. Please contact us first before going to any of our locations. For some needs, you may be able to get care at home by phone or video.

Your Safe Care is Our Mission

If you are experiencing a medical or psychiatric emergency, please call 9-1-1 or visit an emergency room closest to you.


Operational Status - Limited Services

James A. Haley Veterans’ Hospital & Clinics’ is using a phased approach to resuming limited face-to-face services. Please note that these operations are subject to change based on community spread of COVID-19 and any policies enacted to contain it. See below for updates.

All outpatient clinics (Primary Care Annex, South Hillsborough, New Port Richey, Brooksville, Lakeland, Zephyrhills and Lecanto) continue to have limited services and are open from 8 a.m.-2 p.m. ONLY for urgent referred appointments (no walk-ins).

  • On May 18, we began scheduling a limited number of patients for Radiology exams, Compensation & Pension exams, and elective procedures and surgeries.
    • UPDATE effective July 7, 2020: Due to the rising number of cases in the Tampa Bay area, as well as our need to maintain surge capacity, we are postponing elective procedures that require admission to the hospital. Critical procedures and those that do not require admission (outpatient procedures) will not be impacted at this time. Each patient’s case will be clinically reviewed. All Veterans scheduled for those procedures will be contacted to have them rescheduled or contracted to a non-VA Community Care provider based on that review and the patient’s preference.
  • On June 8, we began scheduling a limited number of patients at our Eye clinic.
    • Dermatology is seeing urgent referrals at limited capacity. Photos of concerning growths or rashes can be sent to dermatology by secure messaging or the phone number below for expedited virtual care. Routine visits are not being scheduled.
  • Starting June 15, we will follow suit at our Orthopedic, Audiology and Cardiology clinics. 
  • In order to maintain appropriate social distancing and infection control, our staffing and services will be limited at this time.  Specifically,
    • There will be no walk-in appointments. If you have an urgent need, please call the clinic (see numbers below) to consult with your care team and schedule an appointment.
    • Most services will continue to be provided through remote support (VA Video Connect to your computer or smartphone or via telephone). 
    • Any needs for hearing health services that cannot be resolved through remote support and require a face-to-face appointment will be scheduled in order of priority/urgency.
    • If you are scheduled for appointment in the clinic, please do not come if you are sick.  Call and reschedule the appointment when you are well.
    • Wear a mask to your appointment. You will be screened at front door and have your temperature checked. You will not be permitted entry if you screen positive. If you do not have a mask, one will be provided for you which MUST be worn at all times while in the clinic. Failure to wear your mask will result in an immediate discharge from the clinic.
    • No visitors or companions will be allowed to enter the clinic.  We would be happy to include your family member via telephone or video.
    • If you have a text-enabled cell phone, we encourage you to use our new VEText feature. When you arrive to the facility text "here" to 53079 and wait for further instructions before entering the building.
    • Please arrive no more than 15 minutes before your scheduled appointment. Should you arrive more than 15 minutes after your scheduled appointment, your appointment will have to be rescheduled.

We will continue to offer virtual care for all services.  Please do not hesitate to contact us at:

Eye Clinic       813-972-2000 Ext. 7574
Dermatology  813-972-2000 Ext. 2299 (nursing line for clinical concerns only)
Audiology      813-972-7529
Cardiology     813-972-2000 Ext. 4581 or 5657
Orthopedics   813-972-2000 Ext. 6158 or 6155

Please continue to limit contact with others, wear a mask when you are out in public, wash your hands frequently and stay well.

Drive-Thru Triage

JAHVH has set-up a drive-thru triage screening area at the parking garage located on the main hospital grounds at 13000 Bruce B. Downs Blvd.  The drive-thru triage service will be available 24 hours per day 7 days per week starting today at 1 p.m. until further notice.  This is designed to provide a safe and rapid screen for people who are experiencing fever, cough, shortness of breath, or other flu/coronavirus like symptoms.

When you arrive at the drive-thru triage area, please remain in your vehicle and proceed to the clearly marked in-vehicle screening station where you will be evaluated by a medical provider.    

Our top priority is the safety of our employees and patients. We apologize for any inconvenience and thank you for your understanding and flexibility. We will continue to keep you informed as we adapt to the evolving needs of this situation.


What to do if you think you have COVID-19

If you are sick or have symptoms of respiratory illness (fever, cough, shortness of breath), the VISN 8 Clinical Contact Center is the best, first contact before visiting our facilities. Staff are available 24/7 for nurse advice and triage, VA Video Connect, VA Health Chat and more. Contact us at: 1-877-741-3400

Testing for COVID-19

Currently, VA is testing patients and employees who are symptomatic as well as those who are scheduled for medical procedures. We are also testing employees and residents of our Community Living Centers and other inpatient units in accordance with current CDC guidance.

Safety Measures at Our Facilities  

Your safety is important to us.  The following measures have been implemented:
  • All individuals must wear appropriate face masks (cloth, surgical/generic) while on our campuses and in our facilities; health care providers will wear appropriate personal protective equipment (PPE)
  • No Visitations; virtual visits are encouraged
  • Cleaning of high-touch surfaces in our facilities
  • Increased physical distancing in common areas like waiting rooms, Canteen and retail stores

What to expect when you’re here

When you come to our facilities for your appointment, things will likely look a little differently and some of our processes have changed for your continued safety.
  • Currently, access to our facility is limited for emergency care or by appointment only. We are not accepting walk-ins, visitors, companions, and escorts unless the patient is cognitively impaired.
  • Patients, visitors, and employees will all be screened for COVID-19 symptoms prior to entry into our buildings. Please allow a few extra minutes for this process.
  • Please do not arrive more than 15 minutes before your scheduled appointment time.
  • If you have opted in to VEText, you will be asked to check-in using that option. Otherwise, your care team will provide instruction on check-in procedures.
  • You are asked to wear a face covering or mask while in our facilities; our staff will wear masks and personal protective equipment (PPE) as well.
  • Please observe physical distancing signage in waiting areas, elevators, canteen and other common areas.
  • Caregivers will not be allowed to join you for your appointment unless you need them for mobility or cognitive support.  They will be asked to wait in the designated parking locations. It is important that your care team has their contact information so we can call them when you are ready for pick-up.

Virtual Care Options

The VISN 8 Clinical Contact Center is a service of the VA Sunshine Healthcare Network (VISN 8) - providing 24/7, virtual care and support to Veterans enrolled for VA Health Care in Florida, South Georgia, Puerto Rico, and the U.S. Virgin Islands.

Veterans who receive care in the network can call 1-877-741-3400 around the clock to get their health questions or concerns answered from the comfort and convenience of their home, or wherever they may be.  Veterans can also contact the center using VA Health Chat – a secure mobile chat application available for IOS and Android devices – Monday through Friday from 8:00 a.m. to 4:00 p.m.

Services include general administrative support, nurse advice and triage, virtual visits with a doctor or nurse practitioner via telephone, VA Video Connect, or VA Health Chat.

Other virtual access to care options available too.  Learn more at www.connectedcare.va.gov.



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