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James A. Haley Veterans’ Hospital - Tampa, Florida

 

Customer Service

Patient Advocates

The James A. Haley Veterans’ Hospital and Clinics stirives to provide the highest quality of care to the Veterans of our nation who call the Tampa Bay area their home. It is the goal of our facility to be responsive and sensitive to the needs of our patients and to resolve concerns or complaints in a positive and timely manner at the lowest possible level of responsibility and authority.

Carol Sarnowski, Patient Advocate

Carol Sarnowski

Patient Advocate
813-978-5856

Caroline Podlas, Supervisor of the Patient Advocates Office

Caroline Podlas

Supervisor of the Patient Advocates Office
813-972-2000

Marquela Brookins, Chief, Patient Advocate Office

Marquela Brookins

Chief, Patient Advocate Office
813-972-2000

Patricia Krauter, Patient Advocate

Patricia Krauter

Patient Advocate
813-972-2000

Sandra Tate, Patient Advocate

Sandra Tate

Patient Advocate
813-978-5856

 
Alternatively, you may contact us through e-mail using the VA National Inquiry Routing & Information System (IRIS).

Additional Contacts

Your Patient Advocate staff are located in rooms 2A-243, 2A-245 and 2A-246 from 8am-4pm, M-F or can be reached by phone at 813-978-5856 or 813-972-2000 ext 5856 or 5757 from 8am-4:30pm.

For a listing of additional contacts, please visit our phone directory.

Customer Service Liaisons:

Customer Service Liaisons are representatives of the Administrative and Clinical services that advocate for our patients and their families in the resolution of problems and concerns at the lowest level possible. The liaisons work quickly to get to the bottom of the issue and if the problem requires a phone call to the Veteran, they do this as well. All of these actions require positive Customer Service skills and some require de-escalation skills. The Customer Service Liaisons do this cheerfully and timely increasing the overall satisfaction of the patients. These employees are truly appreciated by the Patient Advocate Staff, their services and the facility as a whole.

Veteran Family Advisory Council (VFAC):

This council is comprised of Veterans, family members and caregivers. Their primary purpose is to serve as advisors to the facility and provide valuable insight, suggestions and recommendations in efforts to continually improve care and services at the James A. Haley Veterans Hospital.
The mission of the council is to partner with health care staff to strengthen communication among Veterans, families and staff, assist in finding ways to improve safety, satisfaction, and quality of care and to allow staff to listen to and honor Veterans and family choices.
If you are interested in becoming a member of the VFAC, please contact Voluntary Service at 813-972-2000 x7533 for an application. 

Greeter Program:

We are proud of our Greeters who are assigned to the information desks located at each of the Hospital entrances. This Program is comprised of Volunteers, Work Study Students and Compensated Work Therapy employees.  They are dedicated, caring individuals who assist and direct Veterans and visitors at our facility.
If you are interested in becoming a Greeter, please contact Voluntary Service at 813-972-2000 x7533 for an application.  Work Study Students may contact Human Resources at 813-972-2000 x4183 or x3937.  Those individuals interested in the Compensated Work Therapy Program may call 813-972-2000 x3566.

Customer Service Feedback:

We appreciate and welcome your feedback concerning the care you receive at the James Haley Veterans’ Hospital and Clinics.   You can assist us by:
• Participating in hospital surveys – at the clinic, facility, or through mail
• Completing Gold Star nominations for employees/volunteers who provide you with Excellent Customer Service – Boxes are located throughout the facility and clinics
• Completing VOICE (Veterans Opinions Improving Customer Experiences) Cards – Boxes are located throughout the facility and clinics