James A. Haley Veterans’ Hospital - Tampa, Florida
New System Is More Than Just Great TV
Interactive Patient Care System Gets Veterans Involved in Their Health Care
An Interactive Patient Care System being installed in patient rooms at James A. Haley Veterans’ Hospital is helping to educate, engage and empower patients in the care they receive.
Using an in-room television that has an easy-to-operate touch screen, hospitalized Veterans using the GetWellNetwork receive customized health education as well as information on hospital services, medications, patient safety and pain management, and dynamic, on-line entertainment including Internet access, television shows, movies, video games and music.
James A. Haley Veterans’ Hospital is among only a handful of VA facilities nationwide using GetWellNetwork, which is being installed in all VA hospitals in Florida as well as the VA medical center in San Juan.
The VA Sunshine Healthcare Network known as VISN 8 is the first to get the system put in network-wide in 2013.
“We are committed to investing in the latest technology to deliver the very best care to our Veterans,“ said Dr. Tina Prince “This tool proactively engages patients and families during a very personalized hospital experience. It starts with patients knowing who is taking care of them, educating themselves on their condition, treatment plan, and the discharge planning process. And it ends with Veterans being more satisfied with their hospital stay and being better prepared to care for themselves beyond the walls of the hospital.”
Patient satisfaction is key to a better hospital experience, and using the GetWellNetwork, patients are able to contact their care team directly about issues like adjusting their room’s temperature, tending to an environment of care issue, or providing feedback on the quality of care they’re receiving. This enhanced communication enables clinicians and team members to immediately respond to their patients needs.
GetWellNetwork interfaces with VistA Imaging, the VA’s enterprise-wide paperless and filmless Electronic Health Record. Besides customizing patient education, hospital staff will be able to track and record patient information directly into a Veteran’s electronic medical record.
Future system enhancements include access to My HealtheVet, a free, on-line personal health record that allows Veterans to see their wellness reminders, view appointments, participate in secure messaging with their VA healthcare team and access links to federal and Veteran benefits.
“GetWellNetwork maximizes our ability to provide a great patient experience coupled with successful patient outcomes,” said Dr. Tina Prince. “We know this technology will be an invaluable tool to both our patients and staff, and we look forward to seeing the quality of care improvements. We believe that investing in the wellness of our Veterans is a one of the wisest investments we can make.”