James A. Haley Veterans’ Hospital strives to always provide the highest quality of care to the veterans of our nation who call Tampa Bay home. We recognize there may be times when a patient or family member has an issue which requires our attention. Because the best time to let us know of any concern or question is when it happens — so we can resolve it as quickly as possible — we have established several programs to assist you.
Service Partners
No matter which service you visit when you come to JAHVH, you will always be able to find one of our many service partners. The service partner, known as a CARE partner, can address and resolve your concern at the point of contact.
Patient Advocates
JAHVH has four highly-skilled patient advocates and three patient relations assistants eager to help you with your concern in a timely manner. The patient advocates —
- serve as liaisons between patients and the medical center
- act on the patient's behalf
- help patients understand their rights and responsibilities
Our patient advocates are located on the second floor in Rms. 2A-243/246. They can be reached by calling (813) 972-2000, ext. 5856 or 5757. The hours are 8 a.m. to 4 p.m. Monday through Friday.
Former Prisoners of War (FPOW) Advocate
Rachel L. Brink, LCSW, BCD, CPRP
- Visits FPOW’s that are admitted to inpatient units to insure needs and concerns of Veteran‘s and family members are addressed and to also maintain communication with spouse in the event of the Veteran’s death to facilitate documentation necessary for widow’s benefits
- Liaison between hospital, Veteran, service officers, and VA Regional Office to ensure that the needs of the Veteran's are addressed and communication is maintained.
- Provides supportive counseling as needed for former FPOW’s and their family members.
- Provides education as needed to hospital staff and in the community on the FPOW experience to build understanding of the needs of this special population.
FPOW Advocate is available via telephone at (813) 228-2761, x2703
Patient Feedback Tools
We also have a number of feedback tools for you to provide information about the care and service you receive. Please take the time to participate in and use these feedback tools. Our goal is to provide compassionate, quality care in a timely manner.
Gold Star Award Program Boxes
Your feedback about the care and services you receive while in the medical center provides us an opportunity to make changes and improvements. There are Gold Star Award Program boxes with comment cards located throughout the hospital for you to give a compliment to an employee who has shown outstanding customer service.
Survey of Healthcare Experience of Patients
After your visit, you may receive a confidential questionnaire in the mail asking about your most recent outpatient or inpatient treatment at our hospital.
Please use the survey to let us know of any concerns, complaints or questions you have about your care, so we can resolve them. We also appreciate compliments about what we are doing right.
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